Category

Outlook 2021

Should You Use SMS for Customer Service?

Marketing may bring customers through your door, but it’s often customer service that keeps them coming back. Our 2021 SMS Marketing Consumer Trends Report revealed that many consumers are clamoring for customer service via text messaging.

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Your Customers Want to Hear From You More Than You May Think

We hear from our customers every day that SMS is one of their favorite and most effective marketing channels, but we wanted to better understand how consumers felt about hearing from brands. And as the data in our 2021 SMS Marketing Consumer Trends Report shows, it turns out they want to hear from their favorite brands more, not less.

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[Guide] What Does the Future of Text Message Marketing Hold?

Explore our new content series to understand the current state of text message marketing, how the industry arrived here, and where it’s heading in 2021 and beyond.

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10 Text Message Marketing Myths That Need to Disappear

Text messaging has evolved into consumers’ preferred channel for personalized, 1:1 interactions—giving you the opportunity to engage shoppers where they already spend their time. Check out 10 text message marketing myths that need to disappear.

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5 Mobile Marketing Predictions for 2021

In 2021, we’re betting on more personalization, maturing text messaging strategies, and two-way conversational commerce. Explore all five predictions—plus what e-commerce marketing leaders predict.

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See Attentive in action

Learn how you can drive more digital revenue with personalized text messaging.

See Attentive in action